At Subhlabh Research Centre, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website and use our services. We understand the importance of privacy and are dedicated to maintaining the trust and confidence of our clients and website visitors. Whether you are seeking certification, consultancy, or any of our specialized services, we want you to feel secure about any personal information you share with us.

Information We Collect

We collect various types of information to provide and improve our services to you. The information we gather can be categorized into two main types:

a. Personal Information:

• Contact Information: This includes your name, email address, phone number, and any other contact details you provide when you reach out to us, request a service, or subscribe to our newsletters.
• Professional Information: If you provide details about your job title, company name, and industry sector when engaging with our services, we collect and store this information.
• Service-Related Information: Information related to the services you request from us, including any documents or materials you provide for testing and certification purposes.

b. Usage Information:

• Log Data: When you visit our website, our servers automatically record information that your browser sends. This log data may include your IP address, browser type and settings, the date and time of your request, and how you interacted with our website.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
• Interaction Data: Information about your interactions with our website, such as pages visited, links clicked, and time spent on different sections of the site.

c. Communication Data:

• Customer Support: Records of your communication with our customer support team, including inquiries, feedback, and requests for assistance.
• Surveys and Feedback: Information collected from voluntary surveys or feedback forms you complete to help us improve our services.

How We Use Your Information

We use your information for the following purposes:

•  To provide and improve our services: Your information helps us deliver the services you request, such as material analysis, consultancy, and certification, ensuring they meet your expectations and industry standards.
•  To communicate with you regarding inquiries, consultations, and certifications: We use your contact details to respond to your inquiries, schedule consultations, and provide updates on the certification process.
•  To analyze website usage and improve our website’s functionality and user experience: We use data from website interactions to understand user behavior, identify areas for improvement, and enhance the overall user experience on our site.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties. We may share your information in the following situations:

a. Service Providers: We may share your information with third-party service providers who assist us in operating our website and providing our services. These providers are bound by confidentiality agreements and are only permitted to use your information as necessary to provide these services to us.

b. Legal Requirements: We may disclose your information if required by law, regulation, or legal process, such as a court order or subpoena. This ensures that we comply with legal obligations and protect the rights, property, and safety of our organization and others.

Data Security

At Subhlabh Research Centre, we take the security of your personal information very seriously. We implement a variety of robust security measures to ensure your data is protected against unauthorized access, alteration, disclosure, or destruction. These measures include encryption technologies, secure data storage systems, and stringent access controls to safeguard your information. Additionally, we regularly review our security practices and update our protocols to adapt to new threats and technological advancements. While we strive to protect your personal information, it’s important to note that no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security, but we are committed to maintaining the highest standards of data protection.

Cookies and Tracking Technologies

a. Purpose of Cookies: Our website uses cookies and other tracking technologies to enhance your browsing experience. These small data files are stored on your device and help us understand how you use our website, allowing us to improve its functionality and user experience.

b. Types of Cookies: We use different types of cookies, including session cookies, which expire when you close your browser, and persistent cookies, which remain on your device until deleted. These cookies help us remember your preferences and provide a more personalized experience.

c. Managing Cookies: You can choose to disable cookies through your browser settings. However, please note that disabling cookies may affect your ability to use certain features of our website, and some parts of the site may not function properly.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit to understand their information collection and usage practices.

Your Rights

You have the following rights regarding your personal information:

• Access and Request a Copy: You can request access to and a copy of your personal information that we hold.
• Correction or Deletion: You can request the correction of inaccurate information or the deletion of your personal information.
• Object to Processing: You can object to the processing of your personal information under certain circumstances.
• Withdraw Consent: If the processing of your personal information is based on your consent, you can withdraw your consent at any time.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any changes by posting the new Privacy Policy on our website. Your continued use of our website after any changes indicates your acceptance of the updated Privacy Policy.